Privacy Policy

Privacy of personal health information is an important principle to CompreMed Canada Inc. We are committed to collecting, using and disclosing personal health information responsibly, only to the extent necessary for the services we provide and in accordance with the Personal Health Information Protection Act (PHIPA).

Who We Are

CompreMed Canada Inc. is a fully independent national health network company liaising with physicians and healthcare facilities across Canada for the purpose of obtaining Independent Assessments.

Personal Health Information

Personal health information includes oral or written information that relates to:

  • an individual’s physical or mental health, including family health history;
  • the provision of health care including the identification of persons providing care;
  • the plan of service for individuals requiring long or short term care;
  • payment or eligibility for health benefits;
  • any other information about an individual that is included in a record containing personal health information.

Collection of Personal Health Information

We collect, use, retain and disclose personal health information in a fair and lawful manner limited to that which is necessary for the provision of our services. Consent of the individual is obtained by the individual’s “Plan Member Statement” with their insurance company or the employee authorization form with their employer.  When medical history is being obtained for an assessment directly by CompreMed from physicians, the individual’s free and specific consent is required.

Protecting Personal Health Information

CompreMed Canada assumes responsibility for the security of personal health information throughout its lifecycle and has developed reasonable safeguards for the physical, technical and administrative protection of it. Our policies, which govern access, handling and protection, include but are not limited to:

  • Paper information is stored either under supervision or secured in a locked area.
  • Electronic information is password protected, under supervision or secured in a locked area
  • Paper information is transmitted through a direct fax line or a sealed, addressed envelope or box marked “Private and Confidential” by reputable courier companies.
  • Electronic information is transmitted either through a direct fax line or through a secure, on-line booking web environment (HTTPS Protocol with 128 bit encryption).
  • Employees are trained to collect, use and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy. Employees have access to personal information on a "need to know" basis only.


Retention and Destruction of Personal Information

Personal health information is retained only as long as necessary to fulfill the stated purpose and is then securely destroyed. We do not want to keep personal health information too long in order to protect your privacy.

We retain electronic personal information for a period of seven years. Non-electronic personal health information is retained for a period of twelve months. Paper files containing personal health information are destroyed by a bonded shredding company and is performed on-site. We destroy electronic information by removing identity information after the seven year period has lapsed, and/or deleting it, and/or destroying the media on which it is contained.

Contact Us

For information about our privacy policies and practices relating to the management of personal health information, or to access your personal health information you may send your request in writing to:

     Privacy Officer

     CompreMed Canada Inc.

     665 Davis Drive, Suite 201

     Newmarket, Ontario  L3Y 2R2

     Fax: 905-953-5343


For more general inquiries, the Information and Privacy Commissioner can be reached at:

      Information and Privacy Commissioner/Ontario

     2 Bloor St. E, Ste. 1400

     Toronto, ON  M4W 1A8

     Toll Free: 1-800-387-0073

     Fax: 416-325-9195

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